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Archived
files |
Pluralsight Microsoft Dynamics 365 for Customer Service\01.Course Overview\0101.Course Overview.mp4
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3,896,980 |
75B2C9ED |
Pluralsight Microsoft Dynamics 365 for Customer Service\02.Course Introduction\0201.Course Introduction.mp4
[3435a80efeec830f]
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4,968,366 |
26687C9A |
Pluralsight Microsoft Dynamics 365 for Customer Service\02.Course Introduction\0202.What You’ll Learn in This Course.mp4
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8,351,146 |
C8B21B30 |
Pluralsight Microsoft Dynamics 365 for Customer Service\02.Course Introduction\0203.Course Scenario.mp4
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1,898,349 |
45445761 |
Pluralsight Microsoft Dynamics 365 for Customer Service\03.Core Entities\0301.Module Introduction.mp4
[51b93ca1e6ad911f]
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1,060,242 |
8DBBAC18 |
Pluralsight Microsoft Dynamics 365 for Customer Service\03.Core Entities\0302.Core Entities.mp4
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9,328,367 |
B77EEAAC |
Pluralsight Microsoft Dynamics 365 for Customer Service\03.Core Entities\0303.Demo Creating and Resolving Cases.mp4
[3e2b05c6fb0cd5dc]
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11,185,262 |
BE958375 |
Pluralsight Microsoft Dynamics 365 for Customer Service\03.Core Entities\0304.Module Summary.mp4
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1,116,632 |
1E40434E |
Pluralsight Microsoft Dynamics 365 for Customer Service\04.Queues and Routing Rules\0401.Module Introduction.mp4
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1,441,699 |
36627555 |
Pluralsight Microsoft Dynamics 365 for Customer Service\04.Queues and Routing Rules\0402.Queues.mp4
[e4e1d80eea1e7047]
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15,573,440 |
FD4BA0DA |
Pluralsight Microsoft Dynamics 365 for Customer Service\04.Queues and Routing Rules\0403.Demo Queues.mp4
[d1206f9aa9f8b139]
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15,817,587 |
1A755348 |
Pluralsight Microsoft Dynamics 365 for Customer Service\04.Queues and Routing Rules\0404.Routing Rules.mp4
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1,411,972 |
1815DD38 |
Pluralsight Microsoft Dynamics 365 for Customer Service\04.Queues and Routing Rules\0405.Demo Routing Rules.mp4
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12,257,460 |
D007A84D |
Pluralsight Microsoft Dynamics 365 for Customer Service\04.Queues and Routing Rules\0406.Module Summary.mp4
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1,050,874 |
47193EC7 |
Pluralsight Microsoft Dynamics 365 for Customer Service\05.Schedules\0501.Module Introduction.mp4
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2,074,546 |
EC789E59 |
Pluralsight Microsoft Dynamics 365 for Customer Service\05.Schedules\0502.Holiday Schedule.mp4
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1,669,428 |
76F98C27 |
Pluralsight Microsoft Dynamics 365 for Customer Service\05.Schedules\0503.Demo Creating a Holiday Schedule.mp4
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4,021,711 |
16BE4B86 |
Pluralsight Microsoft Dynamics 365 for Customer Service\05.Schedules\0504.Customer Service Schedule.mp4
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2,537,080 |
4096A35F |
Pluralsight Microsoft Dynamics 365 for Customer Service\05.Schedules\0505.Demo Creating a Customer Service Schedule.mp4
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5,533,597 |
482DDE34 |
Pluralsight Microsoft Dynamics 365 for Customer Service\05.Schedules\0506.Service Scheduling (Deprecated).mp4
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2,345,379 |
01327496 |
Pluralsight Microsoft Dynamics 365 for Customer Service\05.Schedules\0507.Module Summary.mp4
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1,292,865 |
4B26F6C8 |
Pluralsight Microsoft Dynamics 365 for Customer Service\06.Service Level Agreements\0601.Module Introduction.mp4
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877,950 |
99B7693E |
Pluralsight Microsoft Dynamics 365 for Customer Service\06.Service Level Agreements\0602.Service Level Agreements (SLAs).mp4
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7,401,327 |
C76BF442 |
Pluralsight Microsoft Dynamics 365 for Customer Service\06.Service Level Agreements\0603.Demo Creating a Service Level Agreement (SLA).mp4
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15,384,286 |
0A79FD73 |
Pluralsight Microsoft Dynamics 365 for Customer Service\06.Service Level Agreements\0604.Monitoring and Reporting on SLAs.mp4
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4,732,669 |
7E92DF59 |
Pluralsight Microsoft Dynamics 365 for Customer Service\06.Service Level Agreements\0605.Demo Monitoring SLAs.mp4
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14,362,963 |
DEB6BA29 |
Pluralsight Microsoft Dynamics 365 for Customer Service\06.Service Level Agreements\0606.Module Summary.mp4
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1,523,829 |
D19C2C4A |
Pluralsight Microsoft Dynamics 365 for Customer Service\07.Entitlements\0701.Module Introduction.mp4
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977,035 |
9B7BA094 |
Pluralsight Microsoft Dynamics 365 for Customer Service\07.Entitlements\0702.Entitlements.mp4
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7,296,561 |
CD89D3CF |
Pluralsight Microsoft Dynamics 365 for Customer Service\07.Entitlements\0703.Demo Creating and Using Entitlements.mp4
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19,275,901 |
E5262F64 |
Pluralsight Microsoft Dynamics 365 for Customer Service\07.Entitlements\0704.Module Summary.mp4
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1,089,555 |
AF48D2CE |
Pluralsight Microsoft Dynamics 365 for Customer Service\08.Knowledge Management\0801.Module Introduction.mp4
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1,576,627 |
81C09257 |
Pluralsight Microsoft Dynamics 365 for Customer Service\08.Knowledge Management\0802.Knowledge Articles.mp4
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5,404,062 |
58AFC97F |
Pluralsight Microsoft Dynamics 365 for Customer Service\08.Knowledge Management\0803.Customer Service App vs. Hub.mp4
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4,392,231 |
04211A38 |
Pluralsight Microsoft Dynamics 365 for Customer Service\08.Knowledge Management\0804.Creating and Publishing Knowledge Articles.mp4
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3,225,460 |
949922E4 |
Pluralsight Microsoft Dynamics 365 for Customer Service\08.Knowledge Management\0805.Demo Creating and Publishing Knowledge Articles.mp4
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13,004,468 |
B432EFB6 |
Pluralsight Microsoft Dynamics 365 for Customer Service\08.Knowledge Management\0806.Searching for Knowledge Articles.mp4
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1,963,567 |
09995D3B |
Pluralsight Microsoft Dynamics 365 for Customer Service\08.Knowledge Management\0807.Demo Searching for Knowledge Articles.mp4
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6,500,210 |
18A5FE17 |
Pluralsight Microsoft Dynamics 365 for Customer Service\08.Knowledge Management\0808.Parature (Deprecated).mp4
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CE69AE23 |
Pluralsight Microsoft Dynamics 365 for Customer Service\08.Knowledge Management\0809.Module Summary.mp4
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1,610,602 |
2627F51F |
Pluralsight Microsoft Dynamics 365 for Customer Service\09.Course Summary and Next Steps\0901.Module Introduction.mp4
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3,501,533 |
2E503661 |
Pluralsight Microsoft Dynamics 365 for Customer Service\09.Course Summary and Next Steps\0902.Course Summary.mp4
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4,695,434 |
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Pluralsight Microsoft Dynamics 365 for Customer Service\09.Course Summary and Next Steps\0903.Additional Resources.mp4
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1,064,207 |
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Pluralsight Microsoft Dynamics 365 for Customer Service\09.Course Summary and Next Steps\0904.Wrapping Up.mp4
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673,749 |
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Pluralsight Microsoft Dynamics 365 for Customer Service\Exercise Files\microsoft-dynamics-365-customer-service.zip |
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Pluralsight Microsoft Dynamics 365 for Customer Service\01.Course Overview |
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Pluralsight Microsoft Dynamics 365 for Customer Service\02.Course Introduction |
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Pluralsight Microsoft Dynamics 365 for Customer Service\03.Core Entities |
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Pluralsight Microsoft Dynamics 365 for Customer Service\04.Queues and Routing Rules |
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Pluralsight Microsoft Dynamics 365 for Customer Service\05.Schedules |
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Pluralsight Microsoft Dynamics 365 for Customer Service\06.Service Level Agreements |
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Pluralsight Microsoft Dynamics 365 for Customer Service\07.Entitlements |
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